Our Customers
Our dedication to customer service for those in the communities we serve is vital to who we are as a company. Customer service and brand reputation remain a critical factor in our company’s continued success.
We have developed self-service processes for bill payment, account setup and proactive outage notification, which have enabled most customer transactions to be resolved through our digital channels.
Our customer engagement philosophy is based on the importance of continuously striving to improve by learning from and listening to our customers.
We continue to look for opportunities to improve our customers’ experience, leverage tools and technologies to enhance our outreach and communications and raise the bar even higher on the service we provide.
Contact Center’s Commitment to Service
Just as our field employees continue to be out on the front lines providing safe and reliable electricity and natural gas to our customers, our Contact Center agents also have a critical role in supporting our customers’ energy needs. With a reassuring voice, they support electric, natural gas and Home Service Plus customers across our service territory.